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Experience & Interaction Design

Digital Keys / Access & Authorization

Phone as a Key has to answer the question “how do I maintain access and authorization to my vehicle?” Access and Authorization is a culmination of technologies (hardware & software) and policies that help determine who and how they have access to the vehicle through features like Phone as a Key and Backup Start Passcodes.

This concept originally started in 2017 and launched in market on the 2020 Lincoln Aviator. Since the launch of the feature it has since been introduced to multiple vehicles lines including the Mustang Mach-E.

Design Principals

Process & Deliverables

  • Must be 100% reliable as a key fob is a golden standard​

  • Must answer the “what ifs” for various failure modes

  • Earn customer trust by always working

  • Analyze current experience and identify pain points

  • Storyboards of ideal experience of typical use cases

  • User flows/wireframes

  • Interactive Prototypes

Storyboards

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© 2022 by Nick Davio.

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